It’s
all too easy to blame IT for anything that does not work around the office—a bit
like blaming the cable company when you cannot get a picture on your TV…only to
discover that the cable was disconnected.
Before
holding IT responsible for any failure, you should make sure that everything
else is “plugged in” the way it should be.
All
an IT manager can do is to see that the technological systems are functioning
properly. Making sure that value is derived from those systems is up to other
managers.
If
you are planning an upgrade or shift in the technology you use, be sure you
have made the other necessary changes to ensure success:
- Are the users up to speed on how to use the new technology?
- Are other systems, i.e., payroll, sales reports, inventory, HR benefits, to name a few, all sync’ed up to take advantage of the change?
- Is your executive team behind the initiative?
